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Overcoming the Five Dysfunctions of a Team: A Field Guide for Managers, Team Leaders, Consultants and Facilitators
Patrick Lencioni
0787976377
March 2005
Paperback
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Review
“Lencioni is fast defining the next generation of leadership thinkers.”—Ken Blanchard, coauthor, The One Minute Manager ä and Full Steam Ahead

Book Description
In the years following the publication of Patrick Lencioni’s best-seller The Five Dysfunctions of a Team, fans have been clamoring for more information on how to implement the ideas outlined in the book. In Overcoming the Five Dysfunctions of a Team, Lencioni offers more specific, practical guidance for overcoming the Five Dysfunctions—using tools, exercises, assessments, and real-world examples. He examines questions that all teams must ask themselves: Are we really a team? How are we currently performing? Are we prepared to invest the time and energy...


Don't Sweat the Small Stuff at Work
Richard Carlson
0786883367
Jan 1999
Paperback
·
 
Book Info
Shows you how to interact more peaceably & joyfully with colleagues, clients, & bosses. Reveals tips that will transform your outlook at the office, easing stress there and also leading to a happier life at home. Paper. DLC: Job stress.


The Art of Constructive Confrontation
John Hoover
047171853X
June 2005
Hardcover
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Book Description
Praise for The Art of Constructive Confrontation

"There's no magic formula for building a successful enterprise, large or small. If you're in the business of making a profit, you're in the business of building people. First you build your people. After that, your people produce the profit. The Art of Constructive Confrontation is an easy-to-follow, systematic process that makes sure you don't get those things backwards. Constructive confrontation is the closest thing you'll ever find to hold people accountable for what they do, while at the same time reducing the conflicts that get in the way of productivity and, ultimately, profits." —Spencer Hays, founder, The Tom James Company Executive Chairman, Southwestern/Great American, Inc.

"The Art of Constructive Confrontation is a clear and concise...



When Generations Collide : Who They Are. Why They Clash. How to Solve the Generational Puzzle at Work
Lynne C. Lancaster, David Stillman
0066621070
March 1, 2003
Paperback
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From Publishers Weekly
Lancaster and Stillman, partners in a consulting firm, tackle a potential conflict in the workplace: disparities in age may lead people to see situations differently. The authors divide the workforce into four categories: Traditionalists, born between 1900 and 1945; Baby Boomers, born 1946 to 1964; Gen-Xers, 1965-1980; and Millennials, born after 1980; these temporal and social demarcations show where conflicts may lie. This book, like the consultants' mission statement, "bridge[s] the gap between generations by helping people look beyond their own perspectives." No matter how well intentioned, this approach ensures a few inherent problems. Stereotyping is a danger when characterizing groups this large, and the authors don't always avoid the trap. Is it really accurate, for example, to say that Millennials are...


Conflict Resolution
Daniel Dana
0071364315
January 2001
Paperback
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Book Description
Successful management depends on the ability to quickly and effectively manage conflicts. Conflict Resolution includes hands-on information for effectively communicating with employees, disciplining and even terminating employees, understanding and using organizational politics, and more.

Download Description
Successful management depends on the ability to quickly and effectively manage conflicts. Conflict Resolution includes hands-on information for effectively communicating with employees, disciplining and even terminating employees, understanding and using organizational politics, and more.

See all Editorial Reviews


Peace Is the Way
Deepak Chopra
0307236072
Jan 2005
Hardcover
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From Publishers Weekly
Chopra's latest work is prefaced by endorsements from four Nobel Peace Laureates, Muhammad Ali and an impressive array of other notables. Here, the Indian-born doctor and author of the bestselling The Seven Spiritual Laws of Success and other popular spiritual guides contends that the deeply ingrained human habit of resorting to violence can be ended by raising the consciousness of individuals until there is a global change in awareness, similar to the shift that took place when the age of science took hold. Chopra, whose bestsellers and celebrity-friendliness have saddled him with a reputation for being guru to the rich and comfortable, is refreshingly honest about the way our comfort and security are ultimately the fruits of war. "The satisfaction of waging war cannot be replaced by philosophy or religion," he...


Designing Conflict Management Systems: A Guide to Creating Productive and Healthy Organizations
Cathy A. Costantino
0787901628
January 1996
Textbook Hardcover
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Review
"A real contribution to advancing the field of systems design." (from the foreward by William L. Ury, coauthor of Getting to Yes and author of Getting Past No)

Book Description
Expert advice on building better conflict management programs Conflict in the workplace is always an eventuality. But it needn't be so costly or counter-productive. This book presents a clear, step-by-step approach for developing conflict management systems within any organization that anticipate the inevitability of conflict and deal with it in a effecient, cost-effective way. The authors, both promiment experts in the field, present a structured process for assessing conflict management programs in order to improve them or to implement new ones. As such, this book serves as an excellent resource for...


Boundaries Face to Face
Henry Cloud
0310221528
Oct 2003
Hardcover
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From Publishers Weekly
Drs. Cloud and Townsend, whose book "Boundaries" sold more than a million copies and won a Gold Medallion award, have established a Boundaries franchise with niche titles on boundaries in marriage, dating and parenting. This book continues the flourishing series, with advice on conflict resolution and cultivating mutual respect. "Successful people confront well," the authors observe, laying out tools for readers to stop simply avoiding conflict and start having productive, loving confrontations. Their advice for such conversations is familiar: listen actively; clarify the problem; affirm the other person; acknowledge your own part in the problem; and commit to being an agent for change. The second half of the book offers practical, hands-on advice for preparing for and having a difficult conversation, complete...


When You Say Yes but Mean No: How Silencing Conflict Wrecks Relationships and Companies... and What You Can Do About It
Leslie A. Perlow
0641696051

Hardcover
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Solving Tough Problems: An Open Way of Talking, Listening, and Creating New Realities
Adam Kahane
1576752933
August 2004
Hardcover
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From Publishers Weekly
The former "head of Social, Political, Economic and Technological Scenarios" for Royal Dutch/Shell’s London office, Kahane is now an international mediation consultant. He offers problem-solving guidance by way of narrative biography, describing his extensive experience in defining and tackling tough problems, those that "usually don’t get solved peacefully. They either don’t get solved at all—they get stuck—or they get solved by force." The details of his interventions may be fresher than the advice they can be boiled down to: the most important problem-solving components, Kahane says, are talking and listening openly, reflectively and empathetically. Yet when Kahane describes the 1996 and 1997 meetings he helped convene in Colombia between the government and armed factions on the left...


The Art of Peace
Morihei Ueshiba
1590301447
June 2005
Hardcover
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Language Notes
Text: English (translation)
Original Language: Japanese --This text refers to the Paperback edition.


You Don't Have to Take it Anymore : Turn Your Resentful, Angry, or Emotionally Abusive Relationship into a Compassionate, Loving One
Steve Stosny
0743284690
December 27, 2005
Hardcover
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From Publishers Weekly
If you're always walking on eggshells around your partner, Stosny is writing for you. The CompassionPower founder and relationship expert draws examples and exercises from his experience working with couples as he discusses core values, anger management, power struggles and reconstruction. Resentment is Stosny's main target (not possible underlying depression, anxiety or other factors). The approach may provide false hope if the reader's reality is too complex for self-help, but it could also foster important life changes. (Jan. 10) Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.

Review
"This book is revolutionary, compassionate, clear, practical, and generous. Revolutionary and compassionate in that it will change...


Since Strangling Isn't An Option
Sandra A. Crowe
0399525408
October 15, 1999
Paperback
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Book Description
"God knows we need help in how to deal with difficult people. Let Sandra Crowe be your earthly guide." --Ken Blanchard, co-author of The One-Minute Manager

Do certain people have you gritting your teeth, biting your tongue, and (metaphorically, at least) banging your head against the wall? Do you feel like you're expending too much energy either engaging in conflict or desperately trying to avoid it? There really are better, easier ways to deal with difficult people--and this refreshing, realistic guide will show it to you. * Why dealing with a difficult person doesn't have to ruin your day * The habits that cause continued conflict--and the techniques that can turn things around * How developing an "attitude of gratitude" can smooth the way * Specific approaches for specific personality types--the...


Why Great Leaders Don't Take Yes for an Answer
Michael A. Roberto
0131454390
June 2005
Hardcover
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From Publishers Weekly
In this highly readable volume, Harvard Business School professor Roberto demonstrates that the key to making successful strategic business decisions lies in the decision-making process itself. Through nine refreshingly jargon-free chapters, along with helpful graphs and charts, Roberto argues that "good process entails the astute management of the social, political and emotional aspects of decision making." Persuasively employing case studies-from an analysis of the 2003 Columbia space shuttle disaster to the deadly 1996 accident atop Mount Everest to John F. Kennedy's management the Cuban Missile Crisis-Roberto enlivens his primary thesis that failed leadership often fixates "on the question 'What decision should I make?' rather than asking 'How should I go about making the decision?'" With each case study...


A Survival Guide for Working with Humans
Gini Graham Scott
0814472052
Nov 2003
Paperback
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Dale Marie Golden, Vice President, Premier Bank Inc, Wells Fargo Bank
"Gini Graham Scott has provided a practical hands on work book for everyday situations in the workplace."

Training
"...easy to read, and rather cleverly constructed."

See all Editorial Reviews


The Skilled Facilitator
Roger Schwarz
0787947237
June 15, 2002
Hardcover
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Midwest Book Review
In The Skilled Facilitator: Practical Wisdom For Developing Effective Groups, Roger Schwarz draws on his own extensive facilitation experience and insight to bring together theory and practice, creating a comprehensive reference for consultants, peer facilitators, mangers, leaders -- anyone whose role is to guide groups toward realization their creative and problem-solving potential. The Skilled Facilitator provides essential materials including simple but effective ground rules for governing group interaction; what to say to a group (and when to say it) to keep it on track and moving toward its goal, proven techniques for starting meetings on the right (and ending them positively and decisively), practical methods for handling emotions (particularly negative emotions) when they arise in a group context, and a...


Men Are from Mars, Women Are from Venus: The Classic Guide to Understanding the Opposite Sex
John Gray
0060574216
January 2004
Paperback
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Book Review Audiobook Review
Relationship counselor John Gray focuses on the differences between men and women--men are from Mars, and women are from Venus, after all--and offers a simple solution: couples must acknowledge and accept these differences before they can develop happier relationships. In this unabridged version, Gray gives a spirited delivery of his message, especially when role-playing typical male/female interactions. Although it takes some time to adjust to his slightly nasal tone, the information is sound and gives both men and women helpful hints on improving themselves and their union. (Running time: 9.5 hours, 6 cassettes) --Sharon Griggins --This text refers to the Audio Cassette edition.

From Publishers Weekly
Psychotherapist Gray ( What You Feel You Can Heal...


The Coward's Guide to Conflict
Sourcebooks
1402200552
Mar 2003
Paperback
·
 
From Publishers Weekly
Ursiny, a mediation coach and former practicing psychologist, readily admits that he's a "coward" when it comes to any kind of conflict. He believes that there are many people like himself who wince at the thought of having an argument or avoid confronting work colleagues. Everyone, regardless of their position at work, can learn to handle conflict more effectively. The benefits, according to Ursiny, are immense and include more self-confidence, less anger, greater self-respect and more intimacy. To help readers learn how to change the way they handle conflict, each chapter opens with a brief case study. The author then uses checklists and exercises designed to teach the reader new ways to handle conflict. Ursiny is clever and readers will recognize and immediately understand his hypothetical situations. For...


Setting Limits With Your Strong-Willed Child: Eliminating Conflict By Establishing Clear, Firm, And Respectful Boundaries
Robert J. Mackenzie
0761521364
January 2001
Paperback
·
 
Review
Now You Can Effectively Parent Your Strong-Willed Child

Review
Now You Can Effectively Parent Your Strong-Willed Child

See all Editorial Reviews


Showing Our True Colors (True Success Book)
Mary Miscisin, Jeff Haines (Illustrator)
1893320235
June 20, 2001
Paperback
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Book Description
Playfully illustrated, this fun, easy guide for identifying personality styles provides insights as to why people behave as they do. Based on Don Lowry’s True ColorsÒ model, you will discover tips for understanding, appreciating and relating to each style. Lighthearted anecdotes convey concepts in “real life” situations, offering immediately useful methods for resolving conflicts, opening lines of communication, and enhancing personal effectiveness. Convenient reference lists and a set of color character cards are included for easy determination of your True Colors spectrum. The end result is a celebration of the uniqueness in yourself and others.

From the Publisher
We are extremely pleased to be releasing Showing Our True Colors by Mary Miscisin, after a...


The Bully, the Bullied, and the Bystander : From Preschool to High School--How Parents and Teachers Can Help Break the Cycle of Violence
Barbara Coloroso
006001430X
February 2004
Paperback
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From Publishers Weekly
This is an extremely helpful book that both parents and teachers can use to deal with bullying, an aspect of school that the author feels "is a life-and-death issue that we ignore at our children's peril." Staring with a bottom-line assumption that "bullying is a learned behavior," Coloroso (Parenting Through Crisis) wonderfully explains not only the ways that the bully, the bullied and the bystander are "three characters in a tragic play" but also how "the scripts can be rewritten, new roles created, the plot changed." For each of the three "characters," she breaks down the behavior that defines each role, analyzes the specific ways that each character can have their behaviors changed for the better, and suggests a range of methods that parents and educators can use to identify bullying behavior and deal with it...


The Mediation Process
Christopher W. Moore
0787964468
Jan 2003
(Paperback) - Revised Ed.
·
 
Book Description
Since it was first published in 1986, The Mediation Process has become a landmark resource for mediation practitioners, trainers, students, and professionals in corporate, legal, health care, education, and governmental arenas. This thoroughly revised and expanded third edition has been updated to include coverage of the most contemporary issues in mediation practice and to provide updated bibliographical resources.

Book Info
Revised and expanded to provide not only an updated bibliographical resources section to facilitate further research but also comprehensive coverage of the most contemporary issues in mediation practice. Provides practical strategies for resolving conflict. DLC: Mediation. --This text refers to an out of print or unavailable edition of this title....


Peacemaker: A Biblical Guide to Resolving Personal Conflict
Ken Sande
0801064856
January 2004
Paperback
·
 
Book Description
Conflict-resolution expert Ken Sande shows you how to help permenantly resolve disputes in your church. He takes you and your church members beyond quick fixes to true, life-changing reconciliation with family members, coworkers, and fellow believers.

About the Author
Attorney Ken Sande is president of Peacemaker Ministries. He regularly conciliates business, family, and church disputes and serves as a consultant to pastors and attorneys as they work to resolve conflicts outside the courtroom. Ken conducts seminars throughout the United States on biblical conflict resolution.


Winning with Difficult People
Arthur H. Bell
0764124528
Apr 2004
Paperback
·
 
Book Description
The authors point out twelve difficult personality types that can be found in business environments, then offer tips to help readers understand what makes them tick and how the rest of us can best cope with them. Advice includes methods for transforming potential problems into "getting-ahead" advantages.

From the Back Cover
BARRON’S

A BUSINESS SUCCESS GUIDE

The Skills You Need to SUCCEED in the Business World

Winning With Difficult People

Third Edition

The authors point out twelve different difficult personality types in business environments, and advise on how to cope with them. They explain the traits of each personality type, and give you insights on ways to transform potential personality problems to your advantage. ...


Volcano in My Tummy: Helping Children to Handle Anger
Eliane Whitehouse
0865713499
January 1996
Paperback
·
 
Book Description
A Volcano in My Tummy: Helping Children to Handle Anger presents a clear and effective approach to helping children and adults alike understand and deal constructively with children's anger. Using easy to understand yet rarely taught skills for anger management, including how to teach communication of emotions, A Volcano in My Tummy offers engaging, well-organized activities which help to overcome the fear of children's anger which many adult care-givers experience. By carefully distinguishing between anger the feeling, and violence the behavior, this accessible little book, primarily created for ages 6 to thirteen, helps to create an awareness of anger, enabling children to relate creatively and harmoniously at critical stages in their development.Through activities, stories, articles, and games designed to allow a...

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