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Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference
Quint Studer
0974998605
March 2004
Paperback
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Pam Hundt, RN, BSN
I have re-read it, and am sharing some important insights with my staff today.

Geralyn Lunsford, CNO, North Ridge Medical Center, Ft. Lauderdale, FL
...such an important tool to reinforce all we've learned from Quint's mentorship over the years.

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Deming Management Method
Mary Walton
0399550003
January 1988
Paperback
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Book Info
Whether you're the owner of your own small business, a middle manager in a mid-sized company, or the CEO of a multinational corporation, this book can show you how to improve your profits and productivity. Paper. DLC: Contributions in management.


Information Quality Assurance and Internal Control for Management Decision Making
William R. Kinney
0256221618
Aug 1999
Hardcover
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Book Description
This new text reflects Bill Kinney's experience on the special committee of assurance services, The Elliot Committee. The book is not designed to train students to be auditors. Instead, it has a strategic orientation and is intended for future managers, bankers, investment bankers, analysts, investors, IT consultants, and practicing CPAs. It is unique in that it builds upon related courses in finance, strategy, operations management, information technology, and financial and managerial accounting. There are two broad objectives of the book:1. To introduce business students to the use of auditors and internal control to run a business better by lowering the costs of capital, production and distribution.2. To assist accounting students by integrating their knowledge of financial and managerial accounting,...


The Toyota Way: 14 Management Principles From The World's Greatest Manufacturer
Jeffrey Liker
0071392319
December 17, 2003
Hardcover
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Book Description
How to speed up business processes, improve quality, and cut costs in any industry In factories around the world, Toyota consistently makes the highest-quality cars with the fewest defects of any competing manufacturer, while using fewer man-hours, less on-hand inventory, and half the floor space of its competitors. The Toyota Way is the first book for a general audience that explains the management principles and business philosophy behind Toyota's worldwide reputation for quality and reliability. Complete with profiles of organizations that have successfully adopted Toyota's principles, this book shows managers in every industry how to improve business processes by: Eliminating wasted time and resources Building quality into workplace systems Finding low-cost but reliable alternatives to expensive new...


Essential Managers: Project Management
Andy Bruce
078945971X
January 2000
Textbook Paperback
·
 
Book Review
Classify this itsy-bitsy book as a project management guide that isn't a project to read but that distills all the basics for you into a quick thumbnail guide on everything from establishing objectives and keeping to schedules and budgets to providing effective leadership and tackling problems efficiently. Along the way, simple checklists enable you to be fully prepared at every stage, from starting up to closing down, and accessible diagrams and flow charts explore different options for action and provide useful examples. Granted, if you're looking for very specific or in-depth guidance, you may find this book too cursory and general in its approach. But if you're looking for a thumbnail guide to the basics, it'll do you just fine.

It's worth mentioning that the book is also part of reference publisher Dorling...



Management and Control of Quality
James R. Evans
0324202237
Apr 2004
Hardcover
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Book Description
The market leader in quality management, this text is built on the strength and experience of the author team. Experience as examiners for the Malcolm Baldrige Award, allow both Evans and Lindsay to integrate the framework and essential content of the Malcolm Baldrige National Quality Award criteria throughout the text. This edition continues to provide a managerially oriented, integrated view with a blend of pertinent technical topics. It contains revised, integrated, and more comprehensive coverage of Six Sigma philosophy, concepts, and techniques. New chapters on Principles of Six Sigma and Design for Six Sigma are included. The new edition also has coverage of most of the Body of Knowledge (BOK) required for ASQ certification as a Certified Quality Manager.

Book Info
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Water Pollution Control
Richard Helmer
0419229108
Aug 1998
Paperback
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Book Description
This is a handbook for policy makers and environmental managers in water authorities and engineering companies engaged in water quality programs, especially in developing countries. It is also suitable for use as a textbook or as training material for water quality management courses. It is a companion volume to Water Quality Assessment and Water Quality Monitoring.


The Six Sigma Handbook: The Complete Guide for Greenbelts, Blackbelts, and Managers at All Levels, Revised and Expanded Edition
Thomas Pyzdek
0071410155
March 20, 2003
Hardcover
·
 
Book Description
The Six Sigma Handbook is designed for the manager or quality professional who is already familiar with Six Sigma and wants a comprehensive, 700-page guide to the quality tools and statistics that are the foundation for Six Sigma. In addition to providing an overview of the management goals, training issues involved in a Six Sigma implementation, and the underlying philosophy, the book explains in detail (700 pages) the problem-solving techniques and statistical tools most often used in Six Sigma.

From the Back Cover

The management information and statistical tools you need to successfully implement Six Sigma

Six Sigma has helped organizations of all types and sizes improve the quality of processes and products while simultaneously increasing customer...



Project Management
Clifford F. Gray
0073126993
January 2005
Textbook Hardcover
·
 
Book Description
This text approaches Project Management from a holistic, balanced perspective. The text is developed around a philosophy of a project-driven organization committed to continuous improvement and organizational learning. The text is holistic--it directs attention to the needed linkage between projects and organizational strategy. Many project management textbooks emphasize the technical aspects of the subject, while providing scant attention to the human element in projects. This text succeeds in redressing the balance by treating both the technical and the behavioral aspects of the subject in nearly equal parts. Such a balance is possible because of the complementary backgrounds of the authors: Gray, a specialist in project management systems with an operations background, provides strong technical coverage of project...


The PDMA Handbook of New Product Development, Second Edition
Kenneth B. Kahn (Editor)
0471485241
October 8, 2004
Hardcover
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Book Description
The completely revised and updated "bible"of new product development: The PDMA Handbook of New Product Development, Second Edition.

The PDMA Handbook of New Product Development, Second Edition provides a comprehensive, updated picture of what you as a manager need to know for effective new product development. The book's concise, map-like detail acts as a compass, offering practical information pertaining to every stage of the product development process -- from idea generation to launch to the end of the life cycle.

Whether you're a novice or an expert, this edition is ideal as it provides both fundamentals and reliable information on advanced and emerging concepts such as accelerated product development, new product development globalization and benchmarking, and Web-based concept development. ...



Software Process Quality
Ron Kenett
0824717333
Jan 1999
Hardcover
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Review
"From the Foreword Kenett and Baker, in this highly pragmatic book that is, nonetheless, well-grounded in theory, go a long way toward exposing. . .[software quality] myths. . .and providing correct principles with which to replace them. They bring a rare blend of extensive experience, deep study, and broad domain of application to the topics. Although I have tried for many years to help managers and technical developers improve the quality of their software processes" ---and. . .the resulting software---I learned a good deal from this book about achieving quality software. I know that you will too. ---Peter A. Freeman, Dean and Professor, College of Computing, Georgia Institute of Technology Atlanta, Georgia

Book Description
Using actual examples of software process improvement from the...


Introduction to Statistical Quality Control
Douglas C. Montgomery
0471656313
April 2004
Textbook Hardcover
·
 
Book Description
This book is about the use of modern statistical methods for quality control and improvement. It provides comprehensive coverage of the subject from basic principles to state-of-art concepts and applications. The objective is to give the reader a sound understanding of the principles and the basis for applying them in a variety of both product and nonproduct situations. While statistical techniques are emphasized throughout, the book has a strong engineering and management orientation. Guidelines are given throughout the book for selecting the proper type of statistical technique to use in a wide variety of product and nonproduct situations. By presenting theory, and supporting the theory with clear and relevant examples, Montgomery helps the reader to understand the big picture of important concepts. Updated to...


Six Disciplines for Excellence
Gary Harpst
0974858706
May 1, 2004
Paperback
·
 
Lindy Lopez, President, Research for Action
"Nobody helps you figure out how to manage the company to get results in such an easy to understand way..."

Johnny Warren, Co-Founder, Cornerstone Management
"This book shows me how I can systematically move by busines from existence to excellence. I can do this"

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The Certified Quality Technician Handbook
Donald W. Benbow
0873895584
Jan 2003
Hardcover
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Book Description
This book covers all of the topics listed in the Certified Quality Technician Body of Knowledge. The conversational tone of this reference book makes it easy to read while helping readers master quality assurance subject matter. Those interested in auditing, design of experiments, education, management, quality costs, sampling, and reliability will find this text helpful. Whether you want to brush up on skills needed in your profession, or review material before taking the Certified Quality Technician exam, this guide can help. Readers do not need a formal statistical background nor is it necessary to attend a course before using this book. This guide can also help an engineer or quality professional brush up on skills required for one’s job due to newly assigned responsibilities. Additionally the authors provide...


Quality Management in the Imaging Sciences
Jeffrey Papp
0323035671
February 2006
Paperback
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Book Description
Completely updated, this text provides a basic description of quality management and explains why it is so important to imaging technology. Step-by-step procedures with full-size evaluation forms explain how to understand and implement proper evaluation and documentation of quality assurance and quality control. Useful features include appendices with a review of radiographic quality factors and a glossary with definitions of all the bold-faced terms from the text. A companion CD includes mock Registry exams, sample documentation forms, lab experiments, and critical thinking questions.

Book Info
College of DuPage, Glen Ellyn, IL. Text, for students and practitioners, to prepare for the ARRT exam, and for technologists to succeed in delivery of high-quality services. Covers: CT,...


Performance Management: Changing Behavior that Drives Organizational Effectiveness
Aubrey C. Daniels, James E. Daniels
0937100080
July 2004
Hardcover
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Book Description
The "R+ Book", Fourth Edition: More than a revision – An evolution! The definitive text on Performance Management (PM) will always be a work in progress because science is a work in progress. Performance Management offers strategies gained through ongoing research and successful PM applications in businesses and industries around the world. Since the 1989 publication of the third edition of this book, both scientists and practitioners have made continual advances in behavior-based performance enhancement. Dr. Aubrey C. Daniels and James E. Daniels now share those innovations and insights in a reorganized and expanded text. The upgraded material – conveniently divided into the two sections of Theory and Application – includes new chapters aimed specifically at addressing workplace performance issues: ...


Metrics for Project Management
Parviz F. Rad
1567261663
Sept 2005
Paperback
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Book Description
"Metrics for Project Management: Formalized Approaches" describes a comprehensive set of project management metrics in an easy-to-read format. Through a unique presentation of metrics through the categories of "things," "people," and "enterprise," you’ll learn how metrics can: Guide you toward informed decisions; Help the enterprise recognize the sum of its collective capabilities; Ensure that plans for producing and delivering products and services are consistently realistic, achievable, and attainable; Link the efforts of individual team members with the overall success of the project; Indirectly promote teamwork and improve team morale. This methodical, logical approach to metrics will help you: Gauge the success of the project team through specific tools; Assess the motivation, performance, and behavior of...


Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement
H. James Harrington
0070267790
April 1997
Hardcover
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Book Description
This long-awaited companion and update to H. James Harrington's best-selling Business Process Improvement is a hands-on implementation guide. It focuses on upgrading information distribution paths to optimize the many processes with which they come in contact. Filled with lists, charts, and appendices, this workbook tells how to document a company's processes, analyze current effectiveness, design new processes, use system enablers, and much more.

Book Info
Provides a complete toolset - all the guidelines, strategies, charts, forms, lists, macros for PC use, overviews, and diagrams - to start streamlining your business today.

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Quality Control, Improvement And Management
R. V. Dukkipati
1842651986
Aug 2006
Hardcover
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Six Sigma for Dummies
Stephen R. Covey (Foreword), et al
0764567985
March 4, 2005
Paperback
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Book Description
The world’s largest and most profitable companies – including the likes of GE, Bank of America, Honeywell, DuPont, Samsung, Starwood Hotels, Bechtel, and Motorola – have used Six Sigma to achieve breathtaking improvements in business performance, in everything from products to processes to complex systems and even in work environments. Over the past decade, over $100 billion in bottom-line performance has been achieved through corporate Six Sigma programs.  Yet, despite its astounding effectiveness, few outside of the community of Six Sigma practitioners know what Six Sigma is all about.

With this book, Six Sigma is revealed to everyone.  You might be in a company that’s already implemented Six Sigma, or your organization may be considering it.  You may be a student...



Supply Chain Management
Sunil Chopra
013101028X
May 2003
Textbook Hardcover
·
 
Book Description
For advanced undergraduate and MBA courses in Supply Chain Management. This book brings together the strategic role of the supply chain, key strategic drivers of supply chain performance, and the tools and techniques for supply chain analysis. Every chapter gives suggestions that managers can use in practice and all methodologies are illustrated with an application in Excel. Fully updated material keeps the book on the forefront of supply chain management. Distribution networks (Chapter 4); Sourcing (Chapter 13), discusses different sourcing activities including supplier assessment, supplier contracts, design collaboration, and procurement; Price and revenue management (Chapter 15); Early coverage of designing the supply chain network—after developing a strategic framework, readers can discuss supply chain...


Operations Management : Quality and Competitiveness in a Global Environment
Roberta Russell, Bernard W. Taylor
0471692093
January 24, 2005
Hardcover
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Book Description
Featuring an ideal balance of managerial issues and quantitative techniques, this new Fifth Edition of Russell and Taylor's comprehensive introduction to operations management keeps pace with current innovations and issues in the field, particularly those related to the impact of information technology and the global business environment on OM. The authors present the concepts clearly and logically, and help students see how OM relates to real business.

Russell and Taylor recognize that many students struggle with the quantitative material in their Operations Management course. That's why their text offers extensive collection of exercises and solved problems, along with outstanding problem-solving support, including eGrade Plus. eGrade Plus links problems from the book to relevant sections in an online...


Lean Six SIGMA: Combining Six SIGMA Quality with Lean Production Speed
Michael L. George
0071385215
April 2002
Hardcover
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Book Description
The Breakthrough Program for Increasing Quality, Shortening Cycle Times, and Creating Shareholder Value In Every Area of Your Organization Time and quality are the two most important metrics in improving any company's production and profit performance. Lean Six Sigma explains how to impact your company's performance in each, by combining the strength of today's two most important initiatives Lean Production and Six Sigma into one integrated program. The first book to provide a step-by-step roadmap for profiting from the best elements of Lean and Six Sigma, this breakthrough volume will show you how to: Achieve major cost and lead time reductions this year Compress order-to-delivery cycle times Battle process variation and waste throughout your organization Separately, Lean Production and Six Sigma have changed...


Risk Control and Quality Management in Neurosurgery
Hans-Jakob Steiger
3211836780
Dec 2001
Hardcover
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Book Description
Quality in an invasive discipline such as neurosurgery comprises evidence based medicine, cost effectiveness and also risk control. Risk control and quality management have become a science on their own, combining the expertise of many specialists such as psychologists, mathematicians and also economists. Intensive communication with basic safety scientists as well as safety experts from the industry and traffic promises ideas and concepts than can be adopted for neurosurgery. An international conference was held in Munich in October 2000 bringing together neurosurgeons and safety experts from outside medicine in order to discuss basic aspects of risk control and quality management and to develop structures applicable to neurosurgery. Basic aspects such as principles of risk and safety management, the human factor as...


Handbook of Industrial Engineering: Technology and Operations Management
Gavriel Salvendy (Editor)
0471330574
May 15, 2001
Hardcover
·
 
Book Description
Unrivaled coverage of a broad spectrum of industrial engineering concepts and applications
The Handbook of Industrial Engineering, Third Edition contains a vast array of timely and useful methodologies for achieving increased productivity, quality, and competitiveness and improving the quality of working life in manufacturing and service industries. This astoundingly comprehensive resource also provides a cohesive structure to the discipline of industrial engineering with four major classifications: technology; performance improvement management; management, planning, and design control; and decision-making methods.
Completely updated and expanded to reflect nearly a decade of important developments in the field, this Third Edition features a wealth of new information on project management, supply-chain...


What Is Six SIGMA
Peter S. Pande
0071381856
January 2002
Paperback
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Book Description
A brief introduction to Six Sigma for employees Six Sigma is today's most talked-about system for improving the quality of organizational processes. Written by bestselling author Peter Pande, What Is Six Sigma? is a concise summary of the core themes and processes of Six Sigma. Unlike almost all other books on Six Sigma, it is written for the employees of organizations rolling out Six Sigma not just managers. This helpful overview describes what Six Sigma is, why companies are implementing it, and how employees can make it a success in their own organizations. Based on the bestselling The Six Sigma Way, this accessable introduction to Six Sigma answers typical employee questions, concerns, and even skepticism about this revolutionary program. Includes: The six themes of Six Sigma A five-step roadmap to Six Sigma...


Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
Michael L. George
0071418210
July 2003
Hardcover
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Book Description
Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment. Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to: Reduce service costs by 30 to 60...

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