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The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to 100 Tools for Improving Quality and Speed
Michael L. George, et al
0071441190
August 1, 2004
Paperback
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Book Description
Bestselling Lean Six Sigma author Michael George provides the first pocket guide for deployers of Lean Six Sigma The Lean Six Sigma Pocket Toolbook blends Lean and Six Sigma tools and concepts, providing expert advice on how to determine which tool within a "family" is best for different purposes. Packed with detailed examples and step-bystep instructions, it's the ideal handy reference guide to help Green and Black Belts make the transition from the classroom to the field. Features brief summaries and examples of the 70 most important tools in Lean Six Sigma, such as "Pull," "Heijunka," and "Control Charts" Groups tools by purpose and usage Offers a quick, easy reference on using the DMAIC improvement cycle Provides comprehensive coverage in a compact, portable format

From the...


The Ice Cream Maker: An Inspiring Tale about Making Quality the Key Ingredient in Everything You Do
Subir Chowdhury
0385514786
October 2005
Hardcover
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From Publishers Weekly
Pete, hero of this rapturous business novella, manages an ice cream factory where "the low hum of mediocrity filled the air...like an offensive odor." Desperate to boost margins, Pete makes a sales call to the local Natural Foods grocery store, where he is amazed by "how clean and fresh, warm and welcoming the store was," by the cheerfulness of the employees, and by charismatic store manager Mike, who expounds legendary Natural Foods founder Glen Goodwill's philosophy of putting quality before profit. "Mike...I need help," Pete sobs, in the throes of a conversion experience, "tell me what I can do to make quality a part of our culture." He learns to empower his workers, listen to customers and obsessively measure every detail of production processes with an eye to continuous improvement. Soon lumpy texture and...


Kaizen Revolution: How to Use Kaizen Events to Implement Lean Manufacturing and Improve Quality, Cost and Delivery
Michael D. Regan
0966354974
November 2000
Hardcover
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Book Description
The remarkable new strategy to implement lean manufacturing and improve quality, cost, and delivery. Understand why traditional improvement strategies don't work, and why Kaizen Events are the ideal tool to achieve breakthrough results. How to grow your own internal Kaizen Event leaders even if you start with outside consultants. Review a checklist of preparatory steps you must take to lead your kaizen team to success. Understand the results your Kaizen Events should deliver, and how to set achievable breakthrough goals. How to chose team members for your Kaizen Events, and why asking for volunteers is not the best answer. How to teach your team to identify and eliminate non-value-added steps, and how doing so will improve your quality, productivity, and delivery. Learn what to do each day of the Kaizen Event, and how...


Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies
Paul R. Niven
0471423289
June 25, 2003
Hardcover
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Book Description
The Balanced Scorecard is the leading methodology for implementing performance management systems and improving efficiency. Focusing directly on the public and not-for-profit sectors, this book helps these organizations overcome the unique challenges they face when implementing a Balanced Scorecard. Guides government and nonprofit organizations through the implementation of a performance management system using the Balanced Scorecard. Authors bring a wealth of implementation knowledge and experience to this book, leading to hands-on, practical guidance and tips to that ensure success. Identifies and tackles head-on the serious obstacles unique to the world of government and nonprofits in implementing the balanced scorecard methodology. Includes action plans to walk the reader through specific...


Lean Six SIGMA
Michael L. George
0071385215
Apr 2002
Hardcover
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Book Description
The Breakthrough Program for Increasing Quality, Shortening Cycle Times, and Creating Shareholder Value In Every Area of Your Organization Time and quality are the two most important metrics in improving any company's production and profit performance. Lean Six Sigma explains how to impact your company's performance in each, by combining the strength of today's two most important initiatives Lean Production and Six Sigma into one integrated program. The first book to provide a step-by-step roadmap for profiting from the best elements of Lean and Six Sigma, this breakthrough volume will show you how to: Achieve major cost and lead time reductions this year Compress order-to-delivery cycle times Battle process variation and waste throughout your organization Separately, Lean Production and Six Sigma have changed...


Six SIGMA Beyond the Factory Floor
Roger W. Hoerl
013143988X
Oct 2004
Hardcover
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Book Description
Preface: Six Sigma Beyond the Factory Floor Preface The body of evidence continues to grow. Companies such as GE, Motorola, Honeywell, 3M, Home Depot, J.P. Morgan Chase and Co., Johnson and Johnson, Quest Diagnostics, DuPont, American Express, Ford, and many others, large and small, have been using Six Sigma to obtain large improvements in business performance that have produced millions of dollars in bottom-line savings. Six Sigma, a process-focused strategy and methodology for business improvement, is a strategic approach that we have seen work across all processes, all products, and all industries. The focus is on improving process performance that results in improved customer satisfaction and bottom-line results. Six Sigma has been used extensively in improving manufacturing organizations, but only...


Total Quality: Management, Organization and Strategy
James R. Evans
0324301596
November 2004
Textbook Paperback
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Book Description
Total Quality Management presents the basic principles and tools associated with TQ and provides many illustrations and end-of-chapter cases that can be used as the basis for class discussion. Many cases focus on large and small companies in manufacturing and service industries in North and South America, Europe, and Asia?Pacific. Unlike most books on TQ, this one is organized according to traditional management topics. This organization helps students to see the parallels between TQ and management theories in areas such as organizational design and leadership. TQ is often presented as new or different, which it clearly is not. This book has three objectives: to show students how these principles and methods have been put into effect in a variety of organizations, to illustrate the relationship between TQ principles...


Six Disciplines for Excellence
Gary Harpst
0974858706
May 1, 2004
Paperback
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Lindy Lopez, President, Research for Action
"Nobody helps you figure out how to manage the company to get results in such an easy to understand way..."

Johnny Warren, Co-Founder, Cornerstone Management
"This book shows me how I can systematically move by busines from existence to excellence. I can do this"

See all Editorial Reviews


Leaning Into Six SIGMA
Barbara Wheat
0071414320
Mar 2003
Paperback
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Book Description
A brief business novel about combining today's two most powerful quality initiatives Leaning Into Six Sigma shows managers how to combine today's two most popular continuous improvement methodologies-- Lean Enterprise and Six Sigma--for dramatically improved quality and cycle time. This concise and fast-paced "business novel" tells the story of how one skeptical company gradually came to understand and implement a Lean Six Sigma initiative--improving quality at all levels of the organization. This engaging story will help employees and managers understand basic quality concepts from Design of Experiments (DOE) to Analysis of Variance (ANOVA), while learning how to: Implement work cells and preventive maintenance Get rid of excess inventory Speed up processes

Book Info


Root Cause Analysis: Simplified Tools and Techniques
Bjorn Anderson
0873894669
February 2000
Paperback
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Book Description
Finally, a book is available that makes root cause analysis accessible to any employee in all types of organizations and business sectors. Other books on the market are written primarily for the quality manager interested in understanding root cause analysis within the larger concept of TQM and continuous improvement. Root Cause Analysis: A Beginner's Approach starts from scratch and builds gradually toward presenting the most-needed basic root analysis skills. These tools are described, and their purpose and typical applications are outlined. Procedures for applying the tools are included, as is a checklist, to ensure that the tools are applied correctly. Business examples and cases help support root cause analysis learning. The text also contains forms and templates that can be copied from the book.


Six Sigma for Dummies
Stephen R. Covey (Foreword), et al
0764567985
March 4, 2005
Paperback
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Book Description
The world’s largest and most profitable companies – including the likes of GE, Bank of America, Honeywell, DuPont, Samsung, Starwood Hotels, Bechtel, and Motorola – have used Six Sigma to achieve breathtaking improvements in business performance, in everything from products to processes to complex systems and even in work environments. Over the past decade, over $100 billion in bottom-line performance has been achieved through corporate Six Sigma programs.  Yet, despite its astounding effectiveness, few outside of the community of Six Sigma practitioners know what Six Sigma is all about.

With this book, Six Sigma is revealed to everyone.  You might be in a company that’s already implemented Six Sigma, or your organization may be considering it.  You may be a student...



Six SIGMA Demystified
Paul A. Keller
0071445447
Jan 2005
Paperback
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Book Description
Taking the mystery out of Six Sigma implementation This easy-to-understand reference in the popular Demystified series teaches the methods of Six Sigma, explains their applications, and tests expertise without confusing statistics and formulas. Expert Paul Keller and Six Sigma guru Tom Pyzdek describe helpful tools for Six Sigma teams, identifying their uses, limitations, and application during multiple stages of DMAIC. They also outline additional tools for full effectiveness and provide necessary calculations and assumptions. In addition, they provide: Detailed examples and diagrams Practical exercises and complete solutions A final exam to test overall knowledge Materials ideal for self-study or for training groups of Black Belts and Green Belts

About the Author
...


What Is Six Sigma
Pete Pande, Larry Holpp
0071381856
October 26, 2001
Paperback
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Book Description
A brief introduction to Six Sigma for employees Six Sigma is today's most talked-about system for improving the quality of organizational processes. Written by bestselling author Peter Pande, What Is Six Sigma? is a concise summary of the core themes and processes of Six Sigma. Unlike almost all other books on Six Sigma, it is written for the employees of organizations rolling out Six Sigma not just managers. This helpful overview describes what Six Sigma is, why companies are implementing it, and how employees can make it a success in their own organizations. Based on the bestselling The Six Sigma Way, this accessable introduction to Six Sigma answers typical employee questions, concerns, and even skepticism about this revolutionary program. Includes: The six themes of Six Sigma A five-step roadmap to Six Sigma...


Andy and Me: Crisis and Transformation on the Lean Journey
Pascal Dennis
1563272989
February 2005
Hardcover
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Book Description
Based on the author's personal experience with Toyota senseis and with companies in the midst of great change, Andy & Me is a business novel set in a failing New Jersey auto plant focusing on the tribulations of Tom Pappas, the plant manager. The situations, characters and plant "politics" will ring true with many readers. In a cool, readable style, Andy & Me follows Tom's relationship with Andy Saito, a reclusive, retired Toyota guru whom Tom persuades to help save his plant through the "teaching" of legendary Toyota Production System (TPS). On this journey, the reader learns that TPS is more than just a collection of tools; it entails a new way of thinking and behaving. Though Tom finds success — both in his plant and in his personal life — he learns from Andy that successful improvement is "endless and...


Make No Mistake!: An Outcome-Based Approach to Mistake-Proofing
C. Martin Hinckley
156327227X
April 2001
Hardcover
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What Is Six SIGMA Process Management
Rowland Hayler
0071453415
June 2005
Paperback
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Book Description
Two leading experts reveal the key concepts and techniques behind Six Sigma Process Management Six Sigma Process Management (SSPM) is a structured set of tools and techniques to help executives and teams continually address their customers' expectations. What Is Six Sigma Process Management? explains the SSPM methodology, helping business leaders determine which efforts will most positively impact on their customers, employees, and shareholders. SSPM provides a system that guides leaders on what to improve first and how to establish a portfolio of the best improvement efforts in their business. The book also offers: Insights on process management, including identifying critical customer process metrics Guidelines to improve customer satisfaction by identifying customer-seen failures Ways to enhance overall...


Out of the Crisis
W. Edwards Edwards Deming
0262541157
January 1986
Textbook Paperback
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Book Description
"Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment."

According to W. Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry. In Out of the Crisis, originally published in 1982, Deming offers a theory of management based on his famous 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more...


What is Lean Six Sigma
Michael L. George, et al
007142668X
October 27, 2003
Paperback
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Book Description
A quick introduction on how to use Lean Six Sigma toimprove your workplace, meet your goals, andbetter serve your customers. Lean Six Sigma combines the two most important improvement trends of our time: making work better (using Six Sigma) and making work faster (using Lean principles). In this plain-English guide, you'll discover how this remarkable quality improvement method can give you the tools to identify and eliminate waste and quality problems in your own work area. Packed with diagrams, cartoons, and real-life examples, What is Lean Six Sigma? reveals the four keys of Lean Six Sigma and how they apply to your own job: Delight your customers with speed and quality Improve your processes Work together for maximum gain Base decisions on data and facts You'll see the big picture of what your company...


The Six SIGMA Handbook, Revised and Expanded: The Complete Guide for Greenbelts, Blackbelts, and Managers at All Levels
Thomas Pyzdek
0071410155
March 2003
Hardcover
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Book Description
The Six Sigma Handbook is designed for the manager or quality professional who is already familiar with Six Sigma and wants a comprehensive, 700-page guide to the quality tools and statistics that are the foundation for Six Sigma. In addition to providing an overview of the management goals, training issues involved in a Six Sigma implementation, and the underlying philosophy, the book explains in detail (700 pages) the problem-solving techniques and statistical tools most often used in Six Sigma.

From the Back Cover

The management information and statistical tools you need to successfully implement Six Sigma

Six Sigma has helped organizations of all types and sizes improve the quality of processes and products while simultaneously increasing customer...



The New Six SIGMA
Matt Barney
0131013998
Dec 2002
Paperback
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From the Back Cover
Six Sigma transformed—Motorola's breakthrough approach to maximizing business value. The definitive guide to the New Six Sigma -by its inventors at Motorola Beyond defect reduction-discover how to optimize your entire business! Learn from state-of-the-science techniques and detailed global case studies An essential resource for every leader, quality expert, and Six Sigma Black BeltSix Sigma has come a long way since Motorola invented it as a breakthrough approach to reducing product defects. Now Motorola has thoroughly revamped Six Sigma to reflect today's core business challenges: the challenge to execute and the challenge to maximize value. In this book, leaders of Motorola Six Sigma offer the first comprehensive guide to the New Six Sigma—and show how to use it for sustainable competitive advantage....


Performance Dashboards: Measuring, Monitoring, and Managing Your Business
Wayne W. Eckerson
0471724173
October 14, 2005
Hardcover
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Book Description
Tips, techniques, and trends on how to use dashboard technology to optimize business performance

Business performance management is a hot new management discipline that delivers tremendous value when supported by information technology. Through case studies and industry research, this book shows how leading companies are using performance dashboards to execute strategy, optimize business processes, and improve performance.

Wayne W. Eckerson (Hingham, MA) is the Director of Research for The Data Warehousing Institute (TDWI), the leading association of business intelligence and data warehousing professionals worldwide that provide high-quality, in-depth education, training, and research. He is a columnist for SearchCIO.com, DM Review, Application Development Trends, the Business Intelligence...


ISO 9001
Ray Tricker
075066617X
May 2005
Paperback
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Review
"Excellent example manual and helpful author...if you are wanting to go for ISO accreditation and want some guidance without the expense of a consultant, this is an excellent book to set you on your way." - Geoff Robinson from Washington, Tyne & Wear United Kingdom

"We decided to purchase a copy of this book (as opposed to the many others that are available on this topic) as a direct result of having read the Amazon reviews. Not only does 'ISO 9001:2000 for Small Businesses' provide an exceeding informative, very clear and easy to read explanation of the aims of the new standard, it also gives purchasers the added bonus of being able to download an example of a generic QMS that they can quickly customise for their own use. We certainly have not regretted this decision to buy the book as it has saved us literally...


Total Quality Management: Text, Cases and Readings
Joel E. Ross
157444266X
January 1999
Textbook Paperback
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Review
…is a delightful modern text on applied management ideally suited for a one-semester course…Comprehensive…very readable book provides a balanced overview of TQM and will serve as an excellent addition to the literature on productivity improvement.--K. J. Constas, in CHOICE, Vol. 37, No. 9

Book Description
Acclaimed and used in over 200 colleges and universities around the country, Total Quality Management: Text, Cases and Readings has been completely revised and expanded to meet the growing demands and awareness for quality products and services in the competing domestic and global marketplaces.

See all Editorial Reviews


Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results
Paul R. Niven
0471078727
March 15, 2002
Hardcover
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Review
"Paul Niven's latest book Balanced Scorecard Step by Step: Maximizing Performance and Maintaining Results was written to fill the considerable void that exists between Balanced Scorecard theory and application" (BetterManagement.com, March 2002)

Book Description
This book explains how an organization can measure and manage performance with the Balanced Scorecard methodology. It provides extensive background on performance management and the Balanced Scorecard, and focuses on guiding a team through the step-by-step development and ongoing implementation of a Balanced Scorecard system. Corporations, public sector agencies, and not for profit organizations have all reaped success from the Balanced Scorecard. This book supplies detailed implementation advice that is readily applied to any...


Nuts!: Southwest Airlines' Crazy Recipe for Business and Personal Success
Kevin Freiberg
0767901843
January 1998
Paperback
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From Publishers Weekly
Southwest Airlines began operating in 1971 with four planes serving three cities and with revenues of $2 million. In 1995, the company had 224 planes serving 45 cities and revenues of almost $3 billion. Moreover, the company has made a profit every year since 1973, one of the few airlines that can make that claim. The authors, a husband and wife who are partners in a San Diego consulting firm, attribute much of Southwest's success to the willingness of its management, led by chairman Herb Kelleher, to be innovative. Southwest's primary operating philosophy is low fares and lots of flights. To make this formula work, Southwest management has created a culture where employees are treated as the company's number one asset. The Freibergs list a number of things the airline management does to benefit its employees,...


Demystifying Six SIGMA
Alan Larson
0814471846
Mar 2003
Paperback
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Kentucky Manufacturer and Contractor, Lexington, KY
A book that explains how to leverage Six Sigma's power and does so in a simple straightforward and practical way.

Book Description
Is Six Sigma the exclusive domain of manufacturing and service operations, or can excellence be mandated (and achieved) throughout an entire organization? This refreshing book reveals how to apply the legendary quality assurance program across all departments and processes, creating a permanent, company-wide Six Sigma culture. Author Alan Larson, a Motorola veteran, has created a simple and practical Continuous Improvement model, and offers a strategy for managing the change to Six Sigma-driven operations and philosophy. Larson's approach is based on the seven key elements of Six Sigma: * Focus on customer...


The Basics of FMEA
Robin E. McDermott
0527763209
January 1996
Textbook Paperback
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Book Description
Failure mode and effect analyses (FMEAs) can actually help prevent failures, defects, and errors, because FMEAs identify special causes of variation before they occur. This is why the automotive industry's QS-9000 standard requires their use. But FMEAs are a valuable tool for any industry in which defect prevention is important. The Basics of FMEA: Explains failure mode and effect analysis simply and concisely. Discusses when to use FMEAs (e.g., during design, manufacturing, etc.). Shows how to perform FMEAs step-by-step. The book also discusses the QS-9000 requirement and is an ideal hands-on team resource, training supplement, and reference.

About the Authors
Robin E. McDermott is director of training at Resource Engineering, a consulting firm that assists companies in...


The Pocket Idiot's Guide to Six SIGMA
Marsha Shapiro
159257422X
Nov 2005
Paperback
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Book Description
Quality improvement just got better … Six Sigma is a corporate quality improvement system that uses sophisticated data collection and statistical analysis to eliminate defects in any process. Aimed at employees—rather than managers—this guide quickly and easily explains everything employees need to know about Six Sigma, including what it is and what it can accomplish, why companies are implementing it, how employees are impacted, and much more.-Once used almost exclusively by large manufacturing organizations, Six Sigma is now implemented in both product- and service-based mid-sized companies (Quality Digest Magazine)-Books on Six Sigma are solid performers in the business category, especially those aimed at employees not directly involved in Six Sigma implementation-PIG format is perfect for...

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