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A Beginner's Guide to Understanding Technical Support
Jose D. Afable
0595225748
Apr 2002
Paperback
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Book Description
A Beginner’s Guide To Understanding Technical Support is a unique guide designed for anyone wishing to venture into the field of technical support. This book will inform you of the different areas within technical support, walk you through the process of how issues are resolved, and hopefully motivate you into creating new ideas to improve certain aspects of the industry.

About the Author
Jose-Albin D. Afable is president of JDA Systems, Inc. a systems consulting firm based in Chicago, Illinois. He has over 10 years of technical experience in database development, technical support, data analysis, Internet related technologies, and customer relationship management. With a decade of technology experience, he founded JDA Systems Inc. to assist small businesses by providing...


Microsoft Windows Nt Technical Support Training (Microsoft Certified Professional)
Microsoft Corporation (Editor), Microsoft Press
1572313730


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MCDST Self-Paced Training Kit (Exam 70-272): Supporting Users and Troubleshooting Applications on Microsoft Windows XP, Second Edition

0735622213
October 2005
Hardcover
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Book Description
Help maximize your performance on Exam 70-272, one of two required exams for the Microsoft Desktop Support Technician Certification (MCDST), with this all-in-one training kit. Fully updated for Windows XP Service Pack 2, this kit packs the tools and features exam candidates want most—including in-depth, self-paced training based on final exam content; rigorous, objective-by-objective review; exam tips from an expert, exam-certified author; and a robust testing suite. It also provides real-world scenarios, case studies, and troubleshooting labs for the skills and expertise you can apply to the job. Focusing on building your ability to resolve end-user incident requests about applications running on the Microsoft Windows XP operating system in the corporate or home environment, this official study guide covers...


MCDST Self-Paced Training Kit (Exam 70-271): Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
Walter Glenn
0735620652
August 2004
Hardcover
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Book Description
Get in-depth exam prep for Exam 70-271, a core requirement for MCDST certification on Microsoft Windows XP-as you build real-world job skills. The kit includes 425 practice questions, full review, case studies, troubleshooting labs, trial software, and more.

From the Publisher
Fully updated for Windows XP Service Pack 2, this kit provides in-depth preparation for the skills measured by the MCDST exam—and on the job! Key Book Benefits: NEW—Fully updated for Windows XP Service Pack 2 In-depth coverage by an exam-certified author on Exam 70-271 objectives, plus instructive case studies and troubleshooting scenarios Readiness Review Suite featuring 425 questions and multiple testing options 120-day evaluation version of Windows XP software with Service Pack 2...


Electrical Installation Work Curriculum Support Pack
Trevor Linsley
0750669616
July 2006
Hardcover
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Book Description
Used alongside the students texts, Basic Electrical Installation Work and Advanced Electrical Installation Work, this pack offers an essential suite of teaching resource material and photocopiable handouts for the compulsory units of the 2330 Certificate in Electrotechnical Technology from City & Guilds, with a chapter-by-chapter match to the units of the electrical installation pathway at Levels 2 and 3. Coverage is given to the core units of the 2330 syllabus, along with the occupational unit in the electrical installation pathway at Level 2, plus the two occupational units in the electrical installation pathway at Level 3.

Trevor Linsley provides the essential resources needed by busy lecturers, as well as a bank of student-centred practical work and revision material, that will enable students...


MCDST: Microsoft Certified Desktop Support Technician Study Guide : Exams 70-271 and 70-272
Bill Ferguson
0782143520
October 19, 2004
Paperback
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Book Description
Here's the book you need to prepare for Microsoft's new MCDST exams--70-271: Supporting Users and Troubleshooting a Microsoft XP Operating System; and 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System. This two-in-one Study Guide was developed to meet the exacting requirements of today's certification candidates. In addition to the consistent and accessible instructional approach that earned Sybex the "Best Study Guide" designation in the 2003 CertCities Readers Choice Awards, this book provides:
* In-depth coverage of all exam topics
* Practical information on supporting users and troubleshooting applications
* Hundreds of challenging review questions
* Leading-edge exam preparation software, including a test engine and electronic...


MCDST Self-Paced Training Kit (Exam 70-271): Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
Tony Northrup
0735622272
October 2005
Hardcover
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Book Description
Now fully updated for Windows XP Service Pack 2, this all-in-one training kit provides in-depth preparation, practice, and review for one of two required exams for the Microsoft Desktop Support Technician Certification (MCDST). Covering Exam 70-271, this kit packs the tools and features exam candidates want most—including in-depth, self-paced training based on final exam content; rigorous, objective-by-objective review; exam tips from an expert, exam-certified author; and a robust testing suite. It also provides real-world scenarios, case studies, and troubleshooting labs for the skills and expertise you can apply to the job. Focusing on building your ability to resolve end-user incident requests by configuring and troubleshooting the Windows XP operating system in the corporate or home environment, this...


American Public Support for U.S. Military Operations from Magadishu to Baghdad
Eric V. Larson
0833036831
Sept 2005
Hardcover
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Book Description
Technical appendixes for a study that describes American public opinion toward the use of military force in support of the global war on terrorism.


OSS Essentials: Support System Solutions for Service Providers
Kornel Terplan, Kornel Terplan
0471392405


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Book Description
A guide to mastering one of the most strategically critical aspects of any telecommunications, ISP, or ASP business
Operational Support Systems (OSS) refers to the technical infrastructure that enables telecommunications companies, ISPs, ASPs, and CLECs to provide services directly to customers. In this important book, author Kornel Terplan draws upon his 25 years of experience as a top global telecommunications consultant to provide telecom operations managers and developers with the expert information and guidance they need to make strategic decisions about OSS in their companies. He reviews protocols and technology for service support, explores best practices for service development and provisioning, and provides expert guidance on tools and human resources for the technical service provider. Throughout,...


Computer Associate (Technical Support)
Jack Rudman
0837324734
Dec 1994
Paperback
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Academic Legal Writing
Eugene Volokh
158778792X
January 2005
Textbook Paperback
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Isthatlegal.org
"I plan to recommend Academic Legal Writing to my students, and I recommend it to you too."

Jack M. Balkin, Yale Law Professor
"I'd recommend it to any law student...who want(s) to polish their writing skills."

See all Editorial Reviews


Data Warehousing in the Real World: A Practical Guide for Building Decision Support Systems
Sam Anahory
0201175193
June 1997
Hardcover
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Book Info
Provides guidelines and techniques for the delivery of decision support solutions using opensystems data warehouses. Describes from project planning and requirements analysis, through design and issues such as user access, security backup & recovery. DLC: Data warehousing.

From the Back Cover
Data Warehouses are the primary means by which businesses can gain competitive advantage through analysing and using the information stored in their computerised systems. However, the Data Warehousing market is inundated with confusing, often contradictory, technical information from suppliers of hardware, databases and tools. Data Warehousing in the Real World provides comprehensive guidelines and techniques for the delivery of decision support solutions using open-systems Data...


Help!: The Art of Computer Technical Support
Ralph Wilson, Mari Stein (Illustrator)
0938151142


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From the Back Cover
Columnist John C. Dvorak called this "an outstanding book, probably the most sorely needed book ever written for the industry." One of the few books devoted to "helping the helpers," Help! overviews the billion-dollar tech support industry, analyzes the dialog between the tech support worker and the user in trouble, explains how to set up and manage a support operation, discusses the technology of support, and profiles successful technical support operations.


Technical Support Aide
National Learning Corporation
0837324769
Oct 2005
Paperback
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Supported Metals in Catalysis (Catalytic Science) (Catalytic Science Series)
James A. Anderson (Editor), et al
1860944906
May 2005
Hardcover
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Book Description
With contributions from experts in supported metal catalysis, from both the industry and academia, this book presents the recent developments in characterization and application of supported metals in heterogeneous catalysis. In addition to a thorough and updated coverage of the traditional aspects of heterogeneous catalysis such as preparation, characterization and use in well-established technologies such as Naphtha reforming, the book also includes emerging areas where supported metal catalysis will make significant contributions in future developments, such as hydrogen production and fine chemicals synthesis.


Radiology 101: The Basics and Fundamentals of Imaging
William E. Erkonen
0781751985
December 2004
Textbook Paperback
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Book Description
Will provide you with the groundwork for understanding the role of imaging in disease diagnosis. With a special emphasis on normal radiologic anatomy, this edition will help you confidently learn to reconize the radiologic manifestations of common modalities.

Book Info
Univ. of Iowa, Iowa City. Presents basic discussions of how the major imaging modalities are used and operated, and examines the imaging of anatomic areas and organ systems. Will serve as a general field guide. Extensive radiographic images are included. For students, physicians, and physician assistants. Softcover. DNLM: Radiology. --This text refers to the Paperback edition.


Offshore Development & Technical Support -- Proven Strategies and Tactics for Success
M. M. Sathyanarayan
0972795332
Mar 2004
Paperback
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Offshore Development & Technical Support -- Proven Strategies and Tactics for Success
M. M. Sathyanarayan
0972795359
Mar 2004
Hardcover
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Best of the Internet
Joe Kraynak
078973253X
August 2004
Paperback
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Book Description

Surfing the Internet has become a pastime for many people over the past few years. However, the challenge to pinpoint the best information in any given category has also made surfing a big time-waster. Best of the Internet, 2005 Edition has done all of the leg-work for you, as it provides you with the addresses of website deemed to contain only the "best" information in categories such as education, finance, travel, shopping, government, music and more. This timesaving resource organizes and catalogs information in a logical format to help guide you through your surfing experience. Spend more time seeing, learning and doing with the Best of the Internet guide!

Download Description
Information online is not stored or organized in any logical fashion. The...



Excel 2000 Answers!
Gail Perry
0072118830


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Book Description
Provides hundereds of answers to all of your basic to advanced Excel 2000 questions. Provides valuable tips and expert advice on setting up worksheets, creating charts, customizing Excel, publishing and collaborating on the Web and generally sharpening your skills. Softcover. CD-ROM included.

From the Back Cover
A whole book of Excel 2000 Answers for less than the price of one support call! Q: Why pay $50, $100, $150, or even more for one phone call to tech support when you can have the answers you need at your fingertips for under $25? A: Get this valuable, reader-friendly book and you'll get hundreds of answers to all of your basic to advanced Excel 2000 questions, straight from the databases of Stream International--the world's largest third-party tech support...


Building & Managing a World Class IT Help Desk
Bob Wooten, G. Robert Wooten
007213237X


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Review
Library Journal : Many companies start out by delivering a product or a service to customers, but as they move past the initial stages, it becomes evident that some sort of support for users is necessary. Wooten, an experienced information technology (IT) help desk professional, offers valuable suggestions and real-life scenarios to companies looking to create their first help desk and those wanting to improve existing conditions. Topics include standard business practices such as defining processes, budgeting, and hiring, but they are specifically geared toward the IT help setting. A good book for managers and businessowners.

Book Description
Get full details on how to set up an efficient help desk using this comprehensive resource. Real-world examples and step-by-step...


The Complete Guide to Customer Support
Joe Fleischer
1578200970
Mar 2002
Paperback
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Book Description
Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy. The Complete Guide to Customer Support is a concise, practical guide to running an effective customer support operation, highlighting key issues such as: * How do you organize your support to meet customers' needs? * How do you attract, train, and retain the best staff? * What technologies do you need and how to they fit into support? * What are the best ways to mesh live, automated, and field support? * How do you ensure customers consistently reach people who can help them? * Do you charge for support? * And how do you know if your support operation is really doing a good job? Using...


Mac OS X Server Essentials: A Guide to Using and Supporting Mac OS X Server 10.4 (Apple Training Series)
Schoun Regan (Editor)
0321357582
August 2005
Paperback
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Book Description
The only Apple-certified book on Mac OS X Server, this
comprehensive reference takes server administrators, support
technicians, and ardent Mac users deep inside the server
operating system, covering everything from installing and
configuring Mac OS X Server to the fine points of networking
technologies, service administration, customizing users and
groups, command-line service equivalents, and more. Keyed
to the learning objectives of the Apple Certified Technical
Coordinator certification exam, the lessons in this self-paced
volume serve as a perfect supplement to Apple’s own training
class, as well as a first-rate primer for computer support
personnel who need to support and maintain Mac OS X
Server as part of their jobs.

Focused lessons take you...


Building Professional Services: The Sirens' Song
Thomas E. Lah
0130353892
June 2002
Hardcover
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Book Description
How to build a winning professional services organization. Companies worldwide are discovering outstanding growth opportunities in professional services-but building professional services organizations at "product-centric" firms can be extremely challenging. Now, three leading experts present a comprehensive guide to creating professional services organizations, managing them to maturity, and delivering both quality services and superior margins. Building Professional Services introduces a complete, practical framework for delivering the full spectrum of professional services from support and education services to managed, consulting, and productized services. Managing the professional services business at every stage of its lifecycle Focusing on the key factors that drive success: revenue, references, and...


Enchancing Mobility in Later Life
H. Mollenkopf
1586035649
Oct 2005
Hardcover
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Book Description
Outdoor mobility in old age is a complex phenomenon. On the one hand, it is a basic human need and means the physical ability to move. On the other, it means the realization of all types of trips outside the home, either by foot or by any means of transportation. In addition, societal and individual necessities, modern values and economic interests mutually reinforcing each other have resulted in mobility as an ever more important precondition of ensuring the ability to lead an autonomous life and participate actively in society according to their individual needs. Mobility also promotes healthy ageing, delays the onset of disabilities, and postpones frailty, thereby contributing to subjective well-being and life satisfaction. With advancing age, however, maintaining mobility may become jeopardized because of the...


Effective Teaching with Technology in Higher Education: Foundations for Success
Tony W. Bates
0787960349
July 2003
Textbook Hardcover
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Review
"This book provides valuable information for all those involved in higher education." (Teachers College Record, January 26, 2004)

Book Description
Effective Teaching with Technology in Higher Education draws on current research and best practice to show how to integrate technology into teaching in higher education. This book provides a comprehensive theoretical and pedagogical foundation for helping instructors make critical decisions about the use of technology within the college curriculum. This practical and much needed resource discusses the relationship between knowledge, learning, teaching, and the nature of media, and shows how this information should inform the use of technology in a teaching environment. The authors introduce a decision model that is based on key criteria...


Task support, reference, instruction, or collaboration Factors in determining electronic learning and support options. (Applied Theory). : An article from: Technical Communication [HTML]
Gloria J. Gery
B0008FPEYO
November 1, 2002
Digital
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Book Description
This digital document is an article from Technical Communication, published by Society for Technical Communication on November 1, 2002. The length of the article is 3848 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Book Review Digital Locker immediately after purchase. You can view it with any web browser.Citation Details
Title: Task support, reference, instruction, or collaboration? Factors in determining electronic learning and support options. (Applied Theory).
Author: Gloria J. Gery
Publication: Technical Communication (Refereed)
Date: November 1, 2002
Publisher: Society for Technical Communication
Volume: 49 Issue: 4 Page: 420(8)Distributed by Thomson Gale

Excerpt. © Reprinted by permission. All...


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